Terms & Conditions

Last updated July 31, 2020 to add Virtual Events section and format section numbers. Updated previously on June 2, 2020 to add Membership section and Events terms. Government Social Media LLC (GSM) operates the websites located at http://GovernmentSocialMedia.com, http://gsmcon.com, http://s4scon.com and any subdomains thereof. Your use of these sites, including creating a profile or making a purchase, indicates you accept and agree to these terms.


I. Limitation of Liability

In no event shall GSM be liable for any indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of our sites, services or products, or with the delay or inability to use our sites and services, or for any information, services, programs, products and materials available through our sites, whether based in contract, tort, strict liability or otherwise, even if you have been advised of the possibility of such damages.


II. Law and Jurisdiction

These Terms of Use are governed by the laws of the State of Nevada. By using our sites and any information contained therein, the user submits to the exclusive jurisdiction of the state courts of Nevada, to resolve disputes of any kind arising out of the user’s reliance on the information on our websites, or any interaction with the sponsors involving said sites. A printed version of these Terms of Use and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use and Usage Policies to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


III. Other Provisions

In connection with your access and use of our sites and services, you agree:

  • That you have the ability to enter into a legally enforceable contract, and are authorized to accept these terms on behalf of any entity funding your purchase.
  • Not to use our sites for illegal purposes or for the transmission of material that is unlawful or that may infringe on the intellectual property or other rights of another.
  • Not to use our sites for the transmission of junk mail, spam, chain letters or unsolicited mass distribution of email.
  • That GSM, in its sole discretion, may remove posts by you or terminate your access if it believes that you may have in any way violated the Terms of Use.
  • That use of our sites are for users authorized by GSM, and you will not share your access information with parties not authorized by GSM.
  • Not to share member profile information obtained through our sites with any other individual or entity for marketing or commercial purposes.

IV. Membership

GSM operates the Government Social Media professional association as well as a gated network for social media practitioners. “Members” in this section refers to both communities. We reserve the right to limit your use of our websites or terminate your membership at any time if you violate the terms. 

A. Eligibility

This is a government-only network and professional association. Unless otherwise officially noted, members must be employed by a government agency and the other institutions described in our current Membership Guidebook. All other profiles are subject to removal by GSM.

B. Non-Refundable

Memberships may not be transferred to another person. All sales are final and there are no prorated refunds for memberships canceled prior to annual renewal. 

C. Member Code of Conduct

In support of our mission to support the professionalism, integrity and credibility of the social media manager profession, our members in the network and professional association are held to a code of conduct. We reserve the right to moderate and remove content that violates these expectations, including termination of membership. We accept no responsibility for the opinions and information posted by members on our sites. 

Members agree to the following Terms of Use:

  • Demonstrate and be dedicated to the highest ideals of ethical integrity in your role as a public sector employee
  • Respect and show proper consideration for the privacy of citizens, colleagues and other members  
  • Be respectful to others and treat others with civility, even in disagreement. Attempt to resolve disagreements and different views with other members constructively
  • Never unlawfully harass or mistreat other members
  • Never use data you obtain from your GSM membership, including contacts in the membership directory, for your own gain, marketing, consulting or for-profit work
  • While this is a member-only network, you agree to comply with your state/local public records laws when discussing official government business, refraining from including private information on citizens, etc.

Additionally, users of our network should not post any of the following: Personal attacks or threats, comments or content that promotes or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, national origin, physical or intellectual disability or sexual orientation; Obscene language; Spam or commercial material, Comments or content that advocates illegal activity; Content or comments that infringe on copyrights or trademarks; Personally identifiable medical information; Information that may compromise the safety, security or proceedings of public systems or any criminal or civil investigations; Comments or content that violates the public or private rights of any other person; Comments or content that impersonate any other person or entity; Anything that interferes with or disrupts the operation of our websites; Files or links to files containing malicious code, viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer or network.

D. Use of Content & Resources Contributed by Members

Any content you upload to our sites, including specialized areas such as the COVID-19 SocialGov Hub and professional association, must be your own work or you must have permission from your agency to share the resource. You may not upload the works from others and/or your agency without having approval from the author to do so. By uploading to our sites, you expressly give permission for others to download the content you share.  

Copyrighted material should not be used without permission. If you wish to reuse or adapt content downloaded from the member-only networks, reach out to the member who uploaded the content in order to determine to what extent you can use, repurpose or adapt the material.

You are not authorized to use or adapt any content in the member-only networks for commercial purposes, such as for use in consulting or to share with outside companies.

Content provided in the member-only networks is for your information only. GSM and its officers do not take responsibility or hold liability for the resources shared by members in the member-only areas, or for their use or adaptation. We reserve the right to monitor and remove inappropriate material and to change this policy at any time. Violation of our Terms of Use may result in a revoked membership status.


V. EVENTS (Virtual, Online)

GSM runs both in-person and virtual (online) events. There are two major sections of our Event Terms, one specifically for Virtual Events, and the other for General Events. Purchasers and participants must agree to the following terms. Additionally, official sponsors must follow our sponsor terms & conditions.

A. Cancelation (Virtual Events)

  1. Tickets and upgrades are nonrefundable (except in the below circumstances as noted), but may be transferred to anyone you choose in your place. See the TRANSFERS section for requirements.
  2. If the virtual event were to be canceled due to an emergency situation beyond the control of organizers, your ticket cost would be refunded in full.
  3. In the unlikely event that the entire virtual conference needed to be rescheduled for any reason, participants would have the option to attend the rescheduled event, or obtain a full refund.

B. Transfers (Virtual Events)

  1. You may transfer your virtual ticket to someone you choose in your place (does not have to represent the same agency/company), if you follow the below procedures.
  1. You must complete a transfer request by the deadline, which is 5pm pacific time the day prior to the virtual event. Please email hello@governmentsocialmedia.com to request the form, so we can ensure we get the platform login credentials to the new participant.
  1. Important: If you use your event platform login credentials, provided to you approximately one week prior to the event, even to log in once, you will not be eligible to transfer your ticket to someone else.

C. Session Recordings (Virtual Events)

Post-conference access to recordings is available to participants for 3 months after the event. You may not edit, modify, or redistribute the session recordings or materials provided during the event without prior consent from both the presenter(s) and GSM. 

D. Privacy Policy (Virtual Events)

We collect personally identifiable information such as name, email, mailing addresses, agency/company name, phone number and any other information provided on registration forms. GSM will email purchasers and participants information about their transaction and other communications about the event. Please note that attendees may receive communications from GSM and event sponsors. You may opt-out directly with the sender at any time. Please inform us if you have any issues with opting-out.

Participants may be represented by their name, profile picture, and additional information they wish to share. The platform does allow you to participate without being visible to other participants, however this will reduce the overall experience with networking and collaboration. Your profile does not disclose your email, phone number, or other personal contact information. You may opt to share those details within your network or if you opt to share it with exhibitors. Other attendees and exhibitors can request to connect with you in the platform, but you are in control of connecting and what contact information you share. GSM may use screenshots or footage of virtual events in promotional materials now and in the future, and by registering, attendees permit the use of their appearance in such materials.

E. Personal & Financial Data Security (Virtual Events)

Any personal information or data supplied to GSM as part of the registration and/or purchase process will be collected, stored and used in accordance with our Privacy Policy. Credit card information is processed via a secure third party service, and no financial data is retained by Government Social Media LLC. Credit card information is processed via a secure third party service, and no financial data is retained by GSM.

No participants are allowed to scrape, pull, data mine or reuse other participant’s contact data for purposes other than interacting with them appropriately throughout the event. Participants may not use contact data for sharing with vendors, cold calls, making their own database, sending bulk mail, or similar. 

F. Limits of Liability (Virtual Events)

GSM will not be held liable for participants who are unable to access or use the platform due to issues with their personal viewing environment, including, but not limited to, hardware, software, internet or power issues in the participant’s local area. GSM is not responsible for any impacts to the network, hardware, software or peripherals that participants use to access the virtual platform, including malware, viruses, and any other adverse impacts beyond the control of GSM.

The views, information, and opinions expressed during the virtual event by presenters or participants are solely those of the individuals involved and do not necessarily represent those of GSM. GSM is not responsible for and does not verify the accuracy of any of the information contained in the sessions. The primary purpose of the conference is to educate and inform. This conference does not constitute professional advice or service. GSM virtual events are available for individual, non-commercial use only. 

G. Changes to Program (Virtual Events)

Speakers, topics and time slot changes may occur in the program. GSM will not be held liable for such changes, although we will make an effort to secure other speakers to participate in the program.

H. No Solicitation (Virtual Events)

Non-sponsor attendees may not actively solicit services, products, consulting or other business to any participants, including through messages, chats, and other interactive features such as video meetings. Vendors may register as official event sponsors or exhibitors, and are bound by the rules of their Sponsorship Agreement.

I. Videotaping/Recording By Participants (Virtual Events)

No sessions or any part of the event program (including, but not limited to, general sessions, keynotes, breakout sessions, chat rooms and other interactive features such as video chats and meetings) may be video or audio recorded by any event participants (whether recording for personal use or for social media), unless explicitly given permission for a particular segment by GSM event organizers.  

J. Event Participant Code of Conduct (Virtual Events)

All attendees, speakers, sponsors, media and staff must be considerate and respectful of others. GSM reserves the right to revoke, without refund, the login credentials of any attendee in violation of any of our Terms & Conditions. In addition to these Terms & Conditions, speakers and sponsors also have additional terms outlined in separate agreements.     

GSM encourages participation in the chat and polling, opinions, and collaboration throughout the conference. The intent of the conference is for education and information.  Participants are to be mindful of other participants, presenters, and moderators during interactive sessions. Respect for other opinions is important to the success of this event. Online chats during live sessions should be used to discuss the topic at hand.  GSM has the right to remove profile pictures, backgrounds or any images or video and any text that GSM deems indecent or obscene. 

GSM has the right to revoke, without refund, the login credentials for anyone who spams or is reported for harassment through chat or messaging features. Participants must be mindful of any public records or laws their agency is obligated to follow along with any standards their agency has set forth when representing such agency.

K. Platform Use (Virtual Events)

Use of the Virtual Event platform is intended for registered participants only and you do not have permission to share publicly, share login credentials, or re-sell any portion of the platform or content.

Participants understand that they may need to accept an End User Policy or similar Agreement with the 3rd-party online event platform provider in order to use the platform to participate in the event.


VI. EVENTS (Physical, In-person)

The following terms apply to the purchase of attendee tickets for our physical (in-person) events and conferences. Purchasers and participants must agree to the following terms. Additionally, official sponsors must follow our sponsor terms & conditions.

A. Transfers (Physical Events)

Your attendee ticket is transferable to another individual if you cannot attend. You must submit a Transfer Request Form by the stated deadline and indicate information about your ticket and the person you wish to transfer the ticket to. There is no fee for ticket transfers. Email hello@governmentsocialmedia.com to request the form.

B. Cancelation & Refund Deadlines (Physical Events)

Attendee ticket refunds and add-on workshop refunds may be issued, provided you submit our Refund Request Form by midnight by the stated deadline. Email hello@governmentsocialmedia.com to request the form. 

Cancelation Request Submitted  |  Refund Eligibility

  • Refund request submitted more than 3 months prior to event | Full registration fee refunded, minus a $50 non-refundable processing fee.
  • Refund request submitted between 3 months and 30 days prior to event  | 50% of registration fee refunded.
  • Less than 30 days prior to the event | No refunds will be issued after this date for cancelations or no-shows, but transfers to another person are still allowed.

C. Event Cancelation (Physical Events)

In the event that the conference cannot be held or is postponed due to events beyond the control of the conference organizers (known as force majeure, which includes pandemics, virus and disease outbreaks, natural disasters, earthquakes, tornadoes, floods, fires, severe weather, terrorist attacks, curtailment of transportation facilities and more) or due to other events which are not attributable to wrongful intent or gross negligence of the conference organizers, GSM and the event organizers cannot be held liable for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, financial losses, etc.

In addition, the participant acknowledges that he/she has no right to lodge damage claims against the GSM and/or the conference organizers should he/she not be able to attend the event due to cancelled or delayed travel means caused by Force Majeure. With his/her reservation, the participant accepts this provision.

Under these circumstances, the conference organizers reserve the right to retain the entire payment for registration, or to reimburse the purchaser for a portion of the ticket price, to be solely determined by GSM. Purchaser understands that as the event gets closer, many costs, including operating expenses, have already been expended in planning the event, and that event revenues may be used year-round for event planning. It is therefore recommended that you take out personal insurance. Travel insurance is not included and participants are therefore advised to take out their own travel insurance and to extend their policy to cover personal possessions as the conference does not cover individuals against cancellations or theft or damage to belongings.

D. Travel Cancelation Insurance (Physical Events)

If an illness, injury or another unexpected event forces you to cancel your plans before you leave, cut your trip short or delay your return home, you could lose your full prepayment for accommodations or registration costs. We therefore highly recommend purchasing a “travel cancellation and Interruption coverage insurance” in case of emergency as a financial protection for you.

E. Event Privacy Policy (Physical Events)

We collect personally identifiable information such as name, email, mailing addresses, agency/company name, phone number and any other information provided on registration forms. GSM will email purchasers and participants information about their transaction and other communications about the event. Please note that attendees may receive communications from GSM and event sponsors. You may opt-out directly with the sender at any time. Please inform us if you have any issues with opting-out. Event photographers and videographers will be present at the event. By registering, attendees permit the use of their appearance in event photos and videos for use in any GSM promotional materials now and in the future.

F. Personal & Financial Data Security (Physical Events)

Any personal information or data supplied to GSM as part of the registration and/or purchase process will be collected, stored and used in accordance with our Privacy Policy. Credit card information is processed via a secure third party service, and no financial data is retained by Government Social Media LLC. Credit card information is processed via a secure third party service, and no financial data is retained by GSM.

G. Changes to Program (Physical Events)

Speakers, topics and time slot changes may occur in the program. GSM will not be held liable for such changes, although we will make an effort to secure other speakers to participate in the program.

H. No Solicitation (Physical Events)

Non-sponsor attendees may not actively solicit services, products, or other business to any participants, including passing out marketing material or arranging events. Vendors may register as official event sponsors or exhibitors. Sponsors and exhibitors are bound by the rules of the Sponsorship Agreement.

I. Videotaping/Recording By Participants (Physical Events)

No sessions or any part of the event program (including, but not limited to, general sessions, keynotes, award program and breakout sessions) may be video or audio recorded by any event participants (whether recording for personal use or for social media), unless explicitly given permission for a particular segment by GSM event organizers during on-stage announcements, via email or similar. 

However, attendees may record or livestream original video, podcasts or interviews in other areas of the conference, or before the start of sessions or after sessions conclude, as long as doing so does not interfere with other participants or event operations. 

J. Event Participant Code of Conduct (Physical Events)

All attendees, speakers, sponsors, media and staff must be considerate and respectful of others. GSM reserves the right to revoke, without refund, the badge of any attendee in violation of any of our Terms & Conditions. In addition to these Terms & Conditions, speakers and sponsors also have additional terms outlined in separate agreements.    

K. Venue (Physical Events)

Attendees are responsible for reserving and covering the cost of hotel room nights on their own separately from our event registration. The hotel will have its own policies for reservation, cancellation and changes.

L. Liability Waiver (Physical Events)

You confirm that you will participate in any event activities at your own risk. Accordingly, you agree to hold GSM, its committees, staff, contractors, and agents harmless against all injury that you might suffer at any time during this event.

M. Virtual Pass Disclaimer (Physical Events)

In addition to the general terms above, Virtual Pass purchasers and ticket holders must also understand and agree that:

Videos are not live streamed. Starting within 10 days after the event, we will begin to publish video, audio and supporting materials for viewing online. Videos are not downloadable. Virtual Passes are sold as-is. Videos will be hosted via Vimeo or similar service and available via password protected webpage. It is the responsibility of the purchaser to ensure their computer, internet connection and/or network are sufficient to watch the online videos.

The Virtual Pass includes video recordings of most of the keynotes and general sessions. Breakout sessions are audio-only, edited with speaker slides. The virtual pass also includes access to download PDFs of speaker slides. Workshops are not included in the Virtual Pass. Access to Virtual Pass content is available online for 10 months. The Virtual Pass is for attendee use only and you do not have permission to share publicly or re-sell any of the Virtual Pass content. 

Virtual Pass refunds are not subject to a processing fee. Virtual pass refunds will not be approved after the first day of the event. Contact hello@governmentsocialmedia.com to request the Refund Request Form. Should GSM be unable to make available the majority of the recordings of the event, GSM will initiate a refund of any Virtual Pass purchased. There will be no further remunerations or monies owed. Technical malfunction for any reason causing some recordings not to be published will not be cause for GSM to initiate a refund. No refunds will be issued under any circumstances for any Virtual Pass included for no cost as a part of an attendee registration.


VII. NOTICE OF CHANGES TO THE TERMS

These terms are subject to revision. See the revision date at the top of the page. All modifications will be posted on this site. You must notify GSM of any change in your notification email address.


VIII. CONTACT INFORMATION

Please report any suspected violations of the Terms of Use to hello@governmentsocialmedia.com

You may contact us by phone, email or in writing at:
hello@governmentsocialmedia.com
1-(888) 803-9401
Government Social Media LLC
245 E. Liberty St., Suite 230
Reno, NV 89501